Our flagship product is the HR Helpline. We work with organisations of all shapes and sizes offering advice and coaching support to those responsible for implementing people management processes.

The HR Helpline offers practical and pragmatic advice on all areas of managing people in the workplace. We want to ensure that employment law is easy to understand and that managers are able to interpret and use our advice without complication. 

Our employment law experts want you to feel 100% supported so we not only provide advice, but we will draft letters and send you forms, whatever you need. No more self-serve downloads or being left to second guess what you are being told to do!

We do not lock you in to expensive monthly fees, you choose how to access the service. Either we will bill you at the end of each month for the time accrued during the period or if you know you will want to use the helpline regularly you can set up a retainer which helps you to budget, and involves less admin. All that we ask is that you agree to the terms of service when you first access the helpline then you are set to go!

How to contact the HR Helpline

You can contact our HR Helpline by email or by telephone; you will come through directly to one of our employment law experts who can provide you with advice and guidance efficiently. However, we recommend that you use our Case Management System where all your advice and documents are stored securely in one place meaning that you do not have to trawl through emails and hand written notes when you want to find something.

Client Portal

The client portal is a case management system that gives you the ability to log in to a dedicated space for asking questions and receiving advice including the sharing of documents. The portal allows you to control who can access advice at your organisation. Each ‘case’ has its own conversation thread and cases can be linked to previous cases allowing for a full history of the conversation at a glance.

You always have access to the information that you are looking for, when you are looking for it, without trawling through old emails or notes. You are notified when the Consultant has responded so no need to keep checking. And if you cannot log in and want to just pick up the phone or drop us an email, that is OK as we can add the case for you meaning it doesn’t fall out of place.

The client portal also has a knowledge room where you can access information and templates organised by subject. Perfect if you just want to look something up!

Examples of issues that we provide advice and guidance on: